Info.

Warehouse & Returns:

The Seamstress of Bloomsbury
Unit 119-120 The Victory Business Centre
Somers Road North
Portsmouth
PO1 1PJ
United Kingdom

Covid-19, August:

• We are following the Governments advice closely and have increased our hygiene procedures for the safety of our customers & staff.
• Orders are now once again being dispatched daily – all orders received before 2pm Mon-Thurs will be dispatched that day.
• We can be contacted 24/7 via e-mail or any of our social media channels, we will do our best to respond to you as soon as possible.
• Refunds/exchanges are once again being processed 48 hours after they are received by our warehouse.
• We still encourage customers to leave specific delivery instructions in their order notes section at the checkout page – these will be passed onto your courier.

International Currencies

You can choose to browse our store in GBP, EUR, USD or AUD using the currency dropdown in the top right. However payments will be processed in GBP.

Refunds & Exchanges

If you need to download a form to refund or exchange a garment please click HERE. If you have any difficulty downloading this file then please just return your item(s) to our returns address above and include inside your original invoice/note of your order number stating what you wish to exchange for/receive a refund for. We have a ‘no quibble’ returns policy as long as the item(s) are returned back to us with all tags in tact and in a resellable condition.

If returning from outside the UK, it’s important that you mark the parcel has ‘RETURNED GOODS, OF NO COMMERCIAL VALUE, VALUE FOR CUSTOMS PURPOSES £0.00’. This is correct as the value to us will be nil as we will be refunding or exchanging for you. Please feel free to use the return label enclosed with your order. We do not cover the cost of return postage but we will also not request a shipping fee for exchanged items being dispatched.

Contact Us

GENERAL ENQUIRIES: sarah@theseamstressofbloomsbury.co.uk

SOCIAL MEDIA & PR: media@theseamstressofbloomsbury.co.uk

WHOLESALE:  info@theseamstressofbloomsbury.co.uk

We can also be contacted  via our Facebook, Instagram or Twitter account. We aim to respond within 24 hours or less.

Delivery

We ship all of our orders via DPD who offer detailed tracking information to the e-mail/telephone number provided during the checkout process.

United Kingdom Mainland – £4.95 (Next Day Service, if ordered before 2pm Mon-Thurs).

United Kingdom Off-shore – £4.95 (2 day service)

Full Members of The EU  – £9.95 (3-5 day service)

Rest of World – £12.95 (4-7 day service)

*because of the current pandemic we have had to switch couriers to Royal Mail for NZ & AUS.

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