FAQ

⁣We have a ‘no quibble’ returns policy as long as the item(s) are returned back to us unworn with all tags intact and in re-sellable condition. ⁣⁣
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𝐅𝐨𝐫 𝐔𝐊 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬: ⁣⁣
Please return any unsuitable item(s) within 14 days of receiving your order. Inside the parcel please include the original invoice and a note on how you would like to proceed with your order. ⁣⁣
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𝐅𝐨𝐫 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬: ⁣⁣
Please return any unsuitable item(s) within 28 days of receiving your order. Inside the parcel please include the original invoice and the returns form where you can specify how you’d like us to process your order. Please also ensure to attach the clear wallet which states “RETURNED GOODS TO UK SUPPLIER” to the outside of your parcel.⁣⁣
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We aim to have returns completed within 48 hours of receiving them back to our warehouse, and you will receive an email notification if a refund has been processed. ⁣⁣
Refunds usually take between 3 - 5 working days to clear in your account. ⁣⁣

If you’re returning an order from outside of the UK, please attach the “RETURNED GOODS TO UK SUPPLIER” wallet on the outside of the returning parcel. If you do not attach this to the outside of your return we will be charged UK taxes on imports and these charges will be deducted from your refund. ⁣

Return forms can be foundon this page.

⁣At the moment we, unfortunately, are not able to cover return postage costs. ⁣
However, in the unlikely event should you receive a faulty garment, we will happily provide you with a return label (for UK customers only) or refund the postage cost back to you. ⁣

Please send any returns to the following address: ⁣

The Seamstress of Bloomsbury⁣
Unit 119-120
The Victory Business Centre⁣
Somers Road North⁣
Portsmouth
Hampshire
PO1 1PJ⁣

Any orders made outside of the UK may be subject to import/customs duty. We are not able to confirm if/how much these charges may be as they are subject to the individual country's customs authority. ⁣
Import fees must be covered by the customer, however UK VAT is taken off your order which helps cover these potential fees.⁣

We ship worldwide via Royal Mail on a tracked and signed for service. Substantial orders will be shipped via UPS instead of Royal Mail. ⁣
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Order before 3 PM GMT for same-day dispatch.⁣

On very rare occasions we may not be able to complete your order in full due to an out of stock item. Should this happen, we will contact you urgently to notify you and arrange either an alternative or a full refund. ⁣

Our core lines will be continuously restocked every 4 weeks (approximately). ⁣
The best thing to do is sign up on the product page to be notified when your colour/size becomes available again. All you need to do is select the options you’d like and enter your email address. You’ll receive an email when the item is restocked. ⁣

We love hearing your feedback and appreciate every single review! If you would like to leave us some feedback, please leave us a review on Google at the following link.⁣

If you think that your image, style, and audience would suit our brand then please get in touch via email us at media@theseamstressofbloomsbury.co.uk⁣ so we can discuss a possible collaboration.

For all the latest Seamstress news, products, and announcements, click here.

We do not have a physical shop, however, we do have a variety of stockists worldwide. If you wanted to find your nearest stockist, feel free to contact us!⁣

If you're interested in becoming a Seamstress stockist, please click here

Klarna is available as a payment option for UK customers which offers the option to pay in 3 interest-free instalments or to pay in 30 days. Selected Klarna options are available for EU countries. ⁣

Clearpay is also available for selected countries.

We recommend you hand wash in warm water or dry clean if you wish. It’s best not to dry them in direct sunlight or in an excessively hot place as this can cause the natural yarn to twist and subsequently shrink. ⁣
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All orders will include a physical wash care card included so you have this information handy!⁣

The Seamstress of Bloomsbury happily supports:

• Care to Dance
• Mercy Ships
• Amazing Grace Homeless Charity
• Smile Train
• Water Aid
• Centre Point